If you experience connection issues with your PAMAS particle counter while using the S40_Download2 software, please follow these steps:
- Check the user manual
Please refer to the relevant section of the individual user manual (e.g., S40 Series Appendix C “Download Software”) for basic information on setting up the connection. - Check for possible issues
- Is the USB driver correctly installed?
→ You can find instructions and installation guides here (75AP101 PAMAS driver installation). - Is the COM port correctly installed and activated?
→ Instructions and installation guides can be found here (75AP101 PAMAS driver installation, search term: Load VCP). - Is the S40 mode enabled on the device?
→ The PAMAS particle counter must be operated in the S40 mode to allow proper communication with the S40_Download2 software.
→ Check the mode setting as described in the corresponding user manual (e.g., S40 Series, Chapter 8.4 Advanced System Settings (Admin Setup), Section Simulation S31/P40).
Note:
If you encounter USB related issues, changing the cable or using a different USB port on the PC may help. If problems persist, please contact PAMAS Service.
